bk3 Privacy Policy

Introduction

Welcome to bk3, Bangladesh's trusted online casino and sports betting platform. At bk3, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services, including cricket betting, live casino games, slots, and card games.

By accessing or using bk3's services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms stated herein, please discontinue use of the platform immediately. This policy applies to all users in Bangladesh, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions.

Information We Collect

When you register an account, use our services, or communicate with bk3, we may collect the following categories of personal information:

• Identity information: full name, date of birth, national ID details, and a selfie or government-issued photo for age and identity verification purposes (21+ only).
• Contact information: email address, phone number, and residential address (city/district level) in Bangladesh.
• Account credentials: username and encrypted password. We never store plain-text passwords.
• Transaction and payment data: deposit amounts, withdrawal requests, payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and transaction history.
• Technical and usage data: IP address, browser type, device identifiers, operating system, pages visited, time spent on site, and game activity logs.

We collect only the minimum information necessary to provide and improve our services, verify your identity for KYC compliance, and meet our responsible gaming obligations. We do not collect sensitive personal data such as biometrics, religious beliefs, or political opinions.

How We Use Your Information

bk3 uses the personal information we collect for the following lawful purposes:

• Account management: creating and maintaining your bk3 account, verifying your identity, and enabling secure login.
• Transaction processing: handling deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels safely and efficiently.
• Customer support: responding to your enquiries, resolving disputes, and providing assistance in English and Bengali around the clock.
• Legal and compliance obligations: anti-money laundering (AML) checks, responsible gaming monitoring, fraud prevention, and regulatory requirements.
• Platform improvement: analysing usage patterns to improve site performance, enhance game offerings, and personalise your experience on bk3.
• Promotional communications: where you have opted in, sending you information about bonuses, promotions, cricket betting events, and seasonal offers (e.g., Eid, Pohela Boishakh, BPL season specials). You may opt out at any time.

Disclosure of Your Information

bk3 does not sell, trade, or rent your personal information to any third party. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party vendors (e.g., payment processors, KYC verification partners, cloud hosting providers) who assist us in operating bk3, subject to strict contractual confidentiality obligations.
• Legal requirements: where we are required by law, court order, or lawful authority to disclose your information, we will comply while protecting your privacy to the maximum extent permitted.
• Business transfers: in the event of a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring entity, provided they agree to honour this Privacy Policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable laws. They are not permitted to use your data for their own marketing purposes.

Payment and Financial Data

bk3 supports popular Bangladeshi payment methods including bKash, Nagad, Rocket, and Upay, as well as international cards (Visa, Mastercard). When you make a deposit or request a withdrawal, your financial transaction data is handled through encrypted, secure payment gateways. bk3 does not store your full payment credentials (such as full card numbers or mobile banking PINs) on our servers.

Transaction records, including deposit and withdrawal history, are retained as required for accounting and anti-fraud compliance. Minimum transaction amounts and any applicable processing fees will be communicated clearly at the point of transaction. All amounts are displayed in Bangladeshi Taka (৳) or BDT.

Cookies and Tracking Technologies

bk3 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. The categories of cookies we use include:

• Essential cookies: required for core site functionality such as session management, secure login, and maintaining your account state. These cannot be disabled without breaking core features.
• Analytics cookies: help us understand how visitors interact with bk3, including which pages are most visited and how users navigate between sections. This data is used in aggregate, anonymised form only.
• Preference cookies: store your language preference (English or Bengali), currency display, and other personalisation settings so you do not need to re-select them on each visit.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. However, please note that if you disable essential cookies, some parts of the bk3 platform may not function correctly. We do not use cookies to collect sensitive personal or financial information directly.

Data Retention

bk3 retains your personal information for as long as your account remains active or as needed to provide you with our services. We also retain data to comply with our legal obligations (including AML and KYC requirements), resolve disputes, enforce our agreements, and prevent fraud. When your data is no longer required for these purposes, we will securely delete or anonymise it.

If you close your bk3 account, we may retain certain records for a period of up to five (5) years to comply with applicable regulatory and legal requirements. Account closure requests can be submitted to our support team at any time.

Your Data Rights

As a user of bk3, you have the following rights with respect to your personal information:

• Right of access: you may request a copy of the personal data we hold about you at any time, free of charge.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without delay.
• Right to erasure: you may ask us to delete your personal data where it is no longer necessary for the purpose it was collected, subject to any overriding legal obligations.
• Right to restriction: you may request that we limit the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
• Right to object: you have the right to object to the processing of your personal data for direct marketing purposes at any time, with no need to provide justification.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within 30 days. We may need to verify your identity before processing your request to ensure the security of your account.

Data Security Measures

bk3 implements a range of technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, access control policies limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and secure server infrastructure with firewall protection.

While we take all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to choose a strong, unique password for your bk3 account, enable any available two-factor authentication, and never share your login credentials with anyone. If you suspect unauthorised access to your account, contact us immediately at [email protected].

Children and Age Restriction

bk3 is strictly a platform for adults aged 21 and above. We do not knowingly collect personal information from any person under the age of 21. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete such information and close the account. If you are a parent or guardian and believe your child has registered on bk3, please contact us immediately at [email protected]. We take our age verification responsibilities seriously and comply with all applicable requirements for online gambling platforms serving Bangladesh.

Changes to This Privacy Policy

bk3 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will update the effective date shown at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification.

Your continued use of bk3 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we are protecting your information. The most current version of the policy will always be available at bk3.vin/privacy-policy.